Every Unfiltered Mug Co. mug is printed to order just for you. Because of that, we don't accept returns for change of mind, but we always make it right if something goes wrong.
Damaged, defective, or wrong item
If your order arrives broken, chipped, misprinted, or isn't what you ordered, email us at rbjdenterprisesllc@gmail.com within 14 days of delivery with your order number and a clear photo of the item and the problem (and the packaging, if it arrived damaged).
We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the damaged item back.
Lost packages
If your tracking hasn't updated for 10 days, or shows delivered but you never received it, contact us and we'll help locate it or send a replacement.
Wrong address
Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an incorrect address entered at checkout, but reach out quickly and we'll try to fix it before it ships.
Cancellations
Orders go into production quickly. If you need to cancel, email us within 12 hours of ordering and we'll cancel and refund it if it hasn't been printed yet.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
Questions? Email rbjdenterprisesllc@gmail.com. We're real people and we'll get back to you.